--- title: "Speed to lead for contractors: 2026 website study" product: Artificial Outreach url: https://www.artificialoutreach.com/study/contractor-websites-after-hours-2026 format: Markdown copy of this page for AI agents --- # Half of contractor websites give homeowners no way to book or get a reply after hours. Speed to lead for contractors · study, 5 November 2026. We opened the home pages of 462 roofing, remodeling, electrical, plumbing and HVAC companies in 14 US metros and looked for one thing: can a homeowner who writes at 9pm book a time or get a reply without a phone call being answered? ## Headline numbers - **50%** no after-hours way to book or get a reply (233 of 462) - **20%** promise 24/7 or emergency service, yet have no after-hours way (94) - **42%** offer online booking - **16%** offer chat or text ## By trade Share of websites with no after-hours way to book or get a reply: - Remodeling: 70% (n = 87) - Roofing: 63% (n = 90) - Electrical: 59% (n = 105) - Plumbing: 38% (n = 87) - HVAC: 22% (n = 93) HVAC is the exception: many HVAC companies already use booking tools. ## By metro 22 to 46 sites per metro. Every metro falls between 36% and 64%. | Metro | Sites | No after-hours way | |---|---|---| | Atlanta GA | 24 | 46% | | Charlotte NC | 28 | 50% | | Columbus OH | 44 | 61% | | Dallas TX | 25 | 44% | | Denver CO | 28 | 64% | | Houston TX | 26 | 50% | | Indianapolis IN | 32 | 44% | | Kansas City MO | 41 | 56% | | Las Vegas NV | 36 | 47% | | Nashville TN | 46 | 59% | | Phoenix AZ | 27 | 44% | | Sacramento CA | 39 | 44% | | San Antonio TX | 44 | 48% | | Tampa FL | 22 | 36% | ## How we checked One visit to each public home page, robots.txt respected, no forms filled in, no calls. Companies came from public search results in 14 metros and 5 trades; 552 were tried, 462 could be read. "After-hours way" means online booking, or chat or text on the page. We counted what each home page shows. Shares are of the 462 sites we could read, rounded to the nearest percent. Download the counts (CSV): https://www.artificialoutreach.com/downloads/contractor-websites-after-hours-2026-counts.csv You may quote these figures with a link to this page. https://www.artificialoutreach.com/study/contractor-websites-after-hours-2026 ## What do after-hours enquiries cost you? Free calculator, your own numbers, runs in the browser: https://www.artificialoutreach.com/tools/missed-enquiries-contractors.md Artificial Outreach replies to every quote request with three open times from your calendar, even at 9pm. 14 days free, no card. For contractors: https://www.artificialoutreach.com/use-cases/crm-for-contractors.md. 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