Use cases / A CRM for travel agencies
A CRM for travel agencies: answer every trip enquiry, bring travellers back
A trip enquiry is a moment of excitement that fades fast. The traveller who asks about Japan in March has often booked somewhere by April. And a past traveller is the easiest booking you'll ever get, if someone writes at the right time.
What works, with or without a tool:
- Reply to every enquiry within hours, with a question about dates, budget or who's travelling.
- Follow up quotes before the traveller's own deadline, not after.
- Note when past travellers usually book and write to them a few weeks before.
- Keep one record per traveller or family, so anyone on the team can pick it up.
How AO does it: enquiries from your website form and inbox land in one Inbox, one conversation per traveller. AO drafts each reply in your voice for you to approve, sent from your own Outlook or Gmail. For past travellers, start a broadcast from an offer such as "early-booking for last year's summer travellers": you see who's in and who's left out, and AO writes each email for one person.
Questions
Does AO book trips?
No. AO handles enquiries, replies and follow-ups. Keep bookings in your booking system.
Can I email past travellers?
Yes, with a broadcast to people already in your workspace. Each email is written for one person, carries an unsubscribe link and waits for your approval first.
Does it send without me?
The first message to each person waits for your approval. On an offer that books appointments, the default is different: Strong fits book on their own, within your hours. You approve the rest. You can change it any time (Ask me first, or Book everyone).
Try it on your own data
Connect your inbox and one source, and AO fills in from what's already happening in your business.
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